Shipping Policy
we take pride in delivering your knives safely and on time.
Processing Time
- Orders are usually processed within 1–3 business days.
- During peak times or holidays, it may take an extra day or two — but we’ll always keep you informed.
Shipping Methods
- We ship worldwide using trusted carriers like DHL, leopards, UPS, and local postal services.
- Once your order is shipped, you’ll receive a tracking number via email.
Estimated Delivery Times
- Domestic (within [Your Country]): 3–7 business days
- International: 7–21 business days (depending on destination and customs)
Please note: Shipping times may vary due to customs clearance and local delays.
Shipping Costs
- Shipping cost is calculated at checkout based on location and weight.
- We occasionally offer free shipping promotions — keep an eye out!
Return & Refund Policy
Your satisfaction matters to us. If something’s not right, we’ll make it right.
Returns Eligibility
- You can return a product within 14 days of receiving it.
- Item must be unused, in original packaging, and in resellable condition.
Non-Returnable Items
- Custom-made or engraved knives
- Items damaged by misuse or improper care
How to Return
- Email us at info@knifeindustry.com with your order number and reason for return.
- We’ll guide you through the return process.
- Once we receive and inspect the item, we’ll process your refund or exchange.
Refunds
- Refunds are issued to the original payment method.
- It may take 5–10 business days for the refund to appear, depending on your bank or provider.
Return Shipping
- Customers are responsible for return shipping costs unless the item was defective or incorrect.
Damaged or Wrong Items
If you receive a damaged or wrong item, contact us within 3 days of delivery.
We’ll send a replacement or refund — no hassle.
Need Help?
We’re here to assist you every step of the way.
📧 Email: info@knifeindustry.com
📞 Phone: +92 320 5909082
